i wonder if anyone call help i booked a flight for me and my husband back in october to go to vegas from gatwick in may 2018. the flight is a complimentary premium economy flight which we got because virgin messed up my last booking in july. when i checked the app on my phone today the booking was not recognised this also happen in November i phoned up customer service and was told the flight had dropped off they still had my booking but are now saying that there are no seats available for that flight on that class of ticket on the outward journey. the supervisor has emailed revenue management and i am now waiting to see what happens is there anything i can do as when i booked in october the seats were available and i had chose them.
Did you get etickets or a booking reference when you booked in November? If so, I can't see how Virgin can not honour your booking as you originally made.