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#935938 by Sealink
13 Jun 2017, 10:26
Have just been on hold to Virgin Upper-Class line for about 12 minutes.

I am booked in I class and have booked my chauffeur to Heathrow.
My friends, in Upper, on the same flight, live a short distance away.

I enquire if the chauffeur can pick them up en route? No, because they are in Z Class, they don't get a car.

I explain that I don't want an extra car for them.

"We don't do diversions. Sorry"

"There's every chance we'll pass their house on the way."

"Well, you could ask the driver. He might charge you though."

Why is nothing ever easy with Virgin?
#935939 by CommanderB
13 Jun 2017, 10:39
Chauffeur rules are understandably not bent.

I'd tip the driver and ask very nicely if he could pick them up. I think most would be ok with it.
#935943 by tontybear
13 Jun 2017, 11:34
From the website

Can I share my car with another eligible customer travelling in Upper Class from a separate address?,

Yes, if the address is en-route and the journey would be convenient for both of you. Pick up times may need to be adjusted.

To book a shared journey, please call our Upper Class team on +44 (0)344 412 4666.
#935944 by marshy11
13 Jun 2017, 11:37
tontybear wrote:From the website

Can I share my car with another eligible customer travelling in Upper Class from a separate address?,

Yes, if the address is en-route and the journey would be convenient for both of you. Pick up times may need to be adjusted.

To book a shared journey, please call our Upper Class team on +44 (0)344 412 4666.


The other customer isn't eligible.
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